Terms and Conditions


We use Dojo to collect and process transaction information. Please read the Dojo Security Policy at


We do not store credit card details nor do we share customer details with any 3rd parties.
How we will use your personal information - we will use the personal information you provide to us to supply our services to you and process your payment for such services in accordance with our Privacy Policy and the privacy policy of our third party providers (including Stripe). Your email address will be used to create your online account and for all communications. By providing us with an email address you are agreeing to receive communication from us by email.


Returns and Refunds Returns Due to the nature of our products, returns are not accepted unless the item delivered is incorrect or damaged. Refunds Refunds, if applicable, will be processed within 14 days of the request being approved. Refunds will be made to the original payment method.


Alcohol sales are subject to verification of age upon delivery or pickup. We reserve the right to refuse delivery or service if age verification is not satisfactory.


Contact us via email at info@newcastlecastle.co.uk or phone 0191 230 6300 or write to us at The Black Gate, Castle Garth, Newcastle upon Tyne, NE1 1RQ

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Newcastle Castle is operated by The Heart of the City Partnership a registered charity #1165434 and company limited by guarantee #06373460. Registered office address: Fernwood House Fernwood Road, Jesmond, Newcastle Upon Tyne, United Kingdom, NE2 1TJ
Read our T&C's, privacy and data protection policies
Newcastle Castle
Newcastle Castle The Black Gate Castle Garth Newcastle Upon Tyne NE1 1RQ
☎ 01912306300
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Opening times

Sunday 10:00 - 16:00
Monday 10:00 - 16:00
Tuesday 10:00 - 16:00
Wednesday 10:00 - 16:00
Thursday 10:00 - 16:00
Friday 10:00 - 16:00
Saturday 10:00 - 16:00